Like the effects from a bolt of lightning, development left to chance is unreliable. This course teaches “focused development” and the importance of addressing individual performance. Course topics include: The Manager’s Role in Performance Management, Assertive Skills for Positive Outcomes, Addressing Performance/Behavior for Change, Giving Feedback, Inspiring Commitment, the Importance of Documentation and Action Plans, Reinforcing Positive Behavior, Follow-Up, Building Trust and Understanding.