This course provides an analysis of the roots and the underlying human realities of conflict and change. Course topics include: Recognizing Conflict and Understanding Change; How Negative Relationships Can Result in Poor Performance, Organizational Conflict and Human Error; Defusing Anger and Managing Difficult People; Obtaining High Performance Through Demonstrating Dignity and Respect.

*The content of this training is based on the work of Dr. George Kohlrieser.